We are seeking an energetic, responsible intern to join our growing organization. In this position, the intern will be expected to learn the ins-and-outs of our daily routines and procedures. The intern will focus on learning how our organization runs and assist in maintaining the duties of the Credit & Collections department.
The Technical Service Representative will support the wireless team with expert technical guidance and assist with trouble shooting tier 3 level customer support issues and escalations of mobile/cellular/wireless devices and services/applications. Track, monitor, and provide detailed feedback of calls coming in and being worked. This position will prepare information back to the teams to ensure policies and procedures are written/updated to support the business, ensure the tools provided are working and updated, and continue process improvements.
The Social Media Coordinator is a highly motivated, creative individual with experience and a passion for connecting with people through social media. That passion comes through as he/she engages with our audiences on a daily basis, with the ultimate goal of sharing our story and supporting our Associates in their businesses. The Social Media Coordinator is responsible for identifying, creating and monitoring content for multiple social media channels and audiences. The position contributes to building our brand awareness, community engagement, growing the audience and retaining loyal followers. Lastly, they will utilize social media as means to communicate with our current and future Associates while maintaining the company's core values. The successful candidate will be able to effectively bridge the needs of multiple internal business units to represent our company's best interests externally and to positively influence the company’s reputation.
Wireless Customer Service Representatives work as a part of the Stream Wireless Team to enroll new customers, provide resolutions to existing customers and educate customers about Stream services. They determine and resolve root causes to customer concerns and inquiries, identify appropriate revenue and service enhancement opportunities and explore customer needs to develop loyal and profitable customers, including upselling existing and new customers. Wireless Customer Service Representatives demonstrate excellence in courtesy, concern, timely resolution, prompt follow up, relationship building and systems knowledge.
This position is responsible for providing support to all levels of employees, departments, customers and Transmission Service Providers. Must have an ability to multitask and meet deadlines for projects; while maintaining their daily essential duties and responsibilities. Applicant will also need to be able to resolve escalated customer or transactional issues. This position requires the ability to process information quickly and accurately and the capability to make decisions independently at times while under pressure. Applicant must research all markets, test system functionality, and create training material for the department and provide a high level of customer satisfaction through effective and timely resolution with courtesy and professionalism.