The QM Manager (Operations Manager) manages and leads a team of Analysts who specialize in functions pertaining to billing accuracy, revenue assurance, process refinement, and vendor management. Operational processes are managed, maintained, updated, and communicated through the Quality Management team. The QM Manager interacts with key departments inside the Firm, as well as outside vendors. This includes working with Regulatory, Utilities, & IT to ensure accuracy and compliance for systems & processes. The QM Manager is a Subject Matter Expert who is able to provide in-depth analysis on key issues as they arise, as well as give business context to ambiguous problems. This document should serve as a summary of tasks related to the role, although the scope of work is subject to change over time as business needs dictate.
As the Bilingual Copywriter/Translator, you’ll be part of a creative and collaborative environment that works together to support the marketing efforts of Stream. The Bilingual Copywriter/Translator develops copy, aligning with company’s creative strategy, in both English and Spanish. This includes effective translation of copy generated by others and proofreading material submitted for review before final publishing. The Bilingual Copywriter/Translator will ensure all communications and materials distributed by the company are accurately translated and relatable to the intended audience. In addition to exceptional writing skills, attention to detail and understanding of the English and Spanish languages, our ideal candidate can work well with a team in a fast-paced environment with tight deadlines.
The role of the Training Specialist is to provide support to the training team during development and delivery of learning events that will enhance the contact center performance and overall customer and associate experience, while meeting Stream’s business objectives and core values. The Training Specialist promotes the highest standards of ethical and professional conduct and delivers an exceptional experience for our team members, vendors, customers and associates through daily delivery of a positive and energetic attitude and work ethic.
The role of the Instructional Designer & Trainer is to design and conduct learning events that will enhance the contact center performance and boost the overall customer and associate experience, while meeting Stream’s business objectives and core values. The Instructional Designer & Trainer promotes the highest standards of ethical and professional conduct and delivers an exceptional experience for our team members, vendors, customers and associates through daily delivery of a positive and energetic attitude and work ethic
As a Streamer, you will join a company with a rich culture focused on cultivating an environment of collaboration, collegiality and entrepreneurship towards delivering value to our customers every day.
The Internal Audit team is a group of trusted advisors, change agents and value creators. The Senior Auditor – IT/Analytics position is a highly visible role and a key contributor that provides data analytic/IT audit Subject Matter expertise for internal audit. Strong professional presence, technical expertise, business sense, and a passion to help improve the overall internal control environment of Stream is essential to this position. Developing plans and supporting internal partners to understand the key role they play in maintaining strong internal controls will be critical in reducing risk, increasing operational efficiency, and protecting shareholders, customers, and employees.
The Senior Auditor – IT/Analytics is instrumental in developing and executing the Internal Audit plan. This consists of project-based assignments in the areas of internal controls, enterprise risk management, operational audits, fraud prevention, technology audits and continuous improvement of our audit process.